Vuoriclothingn Refund Policy

1. Introduction

At Vuoriclothingn, we want you to love your athletic clothing, activewear, outerwear, loungewear, and accessories as much as we do. If an item doesn’t meet your expectations, our refund policy is designed to be transparent, straightforward, and focused on your satisfaction. This policy outlines the conditions, process, and timeline for requesting and receiving refunds for purchases made through our website.

2. Eligibility for Refunds

To qualify for a refund, your return must meet the following criteria:

  • Timeframe: You must initiate the refund request within 30 days of the delivery date (as confirmed by your shipping tracking information). Requests made after 30 days will not be eligible.
  • Item Condition: Items must be in their original, unused, and unworn state—no signs of washing, damage, stains, or wear (e.g., stretched fabric, broken zippers from use).
  • Original Packaging & Tags: All original tags, labels, and packaging (e.g., garment bags, product boxes) must be intact and included with the return. Items returned without original tags/packaging may be denied a refund or subject to a 20% restocking fee.
  • Exclusions: The following items are non-refundable:
  • Final sale items (clearly marked on the product page with “Final Sale” or discounted 50%+).
  • Personalized or custom-made items (e.g., monogrammed hoodies).
  • Used or damaged items (unless the damage occurred during shipping—see Section 5 for details).

3. How to Request a Refund

Requesting a refund from Vuoriclothingn is simple—follow these steps:

  1. Initiate the Request: Email our customer service team at [email protected] with the following details:
  • Your full name and order number (found in your order confirmation email).
  • The name and size of the item(s) you want to refund.
  • A brief reason for the refund (e.g., “doesn’t fit,” “changed mind”).
  1. Receive Return Instructions: Our team will respond within 24-48 business hours (Monday-Friday, 9 AM–5 PM ET) with:
  • A pre-paid return label (for U.S. orders—international customers will receive a return address but are responsible for shipping costs).
  • Step-by-step guidance on packing and shipping the item(s) back to us.
  1. Ship the Item(s): Pack the eligible item(s) securely (use the original packaging if possible), attach the pre-paid label, and drop the package off at the designated carrier location (e.g., USPS, UPS). Keep the shipping receipt for tracking purposes.

4. Refund Processing Timeline & Method

Once we receive and inspect your returned item(s), we’ll process your refund promptly:

  • Inspection Period: Our warehouse team will inspect the item(s) within 3-5 business days of delivery to our facility. We’ll confirm if the item meets refund eligibility (no damage, original tags, etc.).
  • Refund Issuance: If approved, we’ll issue the refund to your original payment method (e.g., credit card, PayPal) within 1-2 business days of inspection.
  • Refund Timeline: The time it takes for the refund to appear in your account depends on your payment provider:
  • Credit/debit cards: 5-7 business days (varies by bank).
  • PayPal: 2-3 business days.
  • Gift cards: Refunds will be issued as a new digital gift card sent to your email within 24 hours.

Note: We do not refund shipping costs for standard orders (unless the return is due to our error—see Section 5).

5. Refunds for Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping (e.g., torn packaging, broken zipper).
  • Defective (e.g., stitching coming loose, fabric defects).
  • Incorrect (e.g., wrong size, wrong color, wrong item).

Please contact us within 7 days of delivery at [email protected] with:

  • Your order number.
  • Clear photos of the damaged/defective item (and the original packaging, if applicable).
  • A description of the issue.

We will:

  1. Confirm the issue within 24 hours.
  2. Send a pre-paid return label (for all orders, including international) to return the item.
  3. Issue a full refund (including original shipping costs) to your payment method once we receive the item—or send a replacement item free of charge (if you prefer).

No restocking fees apply to returns due to our error.

6. Refunds for Cancelled Orders

  • Cancellations Within 12 Hours: If you cancel your order within 12 hours of placing it, we’ll issue a full refund (including shipping costs) within 2-3 business days.
  • Cancellations After 12 Hours: If we’ve already processed or shipped your order, you’ll need to follow the standard refund process (Section 3) once you receive the item.
  • Orders Already Shipped: We cannot cancel orders that have been dispatched—please initiate a return for a refund once you receive the package.

7. Exceptions & Special Cases

  • International Orders: International customers are responsible for return shipping costs (unless the return is due to our error—Section 5). We do not refund customs duties or taxes paid on international orders.
  • Holiday Returns: During peak seasons (e.g., Black Friday, Christmas), we extend the refund window to 45 days from delivery to accommodate gift-giving. This extension will be clearly noted on our website during these periods.
  • Gift Purchases: If you received a Vuoriclothingn item as a gift and want a refund, please ask the gift giver to contact us with their order number. Refunds will be issued to the gift giver’s original payment method (we cannot issue refunds to the recipient directly).

8. Contact Us for Refund Questions

If you have questions about your refund status, eligibility, or need help initiating a request, please email our customer service team at [email protected]. We’ll provide updates on your refund and resolve any issues promptly.

At Vuoriclothingn, we believe refunds should be as easy as shopping with us. We’re committed to making the process fair and stress-free—because your trust matters to us.