Vuoriclothingn Shipping Policy

1. Introduction

At Vuoriclothingn, we want getting your favorite athletic clothing, activewear, outerwear, loungewear, and accessories to be as easy and stress-free as wearing them. That’s why we’re proud to offer global free shipping on every order—no minimum purchase required, no hidden fees. This policy outlines our shipping process, delivery timelines, and key details to help you track and receive your order smoothly, no matter where you are in the world.

2. Shipping Coverage: Free Worldwide Delivery

We ship to every country and region across the globe, with free standard shipping on all orders. Whether you’re ordering a single pair of leggings, a jacket, or a full wardrobe of loungewear, you won’t pay extra for delivery—this includes both domestic (U.S.) and international shipments.

Note: While shipping costs are free, international orders may be subject to customs duties, taxes, or import fees imposed by your local government. These charges are the responsibility of the recipient and are not covered by Vuoriclothingn. We recommend checking with your local customs office for details on potential fees before placing your order.

3. Order Processing Time

Before your order ships, our team processes and prepares it to ensure accuracy and quality:

  • Standard Processing: Most orders are processed within 1-2 business days (Monday-Friday, excluding weekends and major holidays like Christmas, Thanksgiving, and New Year’s Day). Processing includes verifying your order details, checking product stock, and preparing items for shipment.
  • High-Volume Periods: During peak seasons (e.g., Black Friday, Cyber Monday, holiday sales), processing time may extend to 3-4 business days due to increased order volume. We’ll display updates on processing timelines on our website homepage during these periods to keep you informed.
  • Custom/Pre-Order Items: If you’ve ordered a personalized or pre-order item (e.g., monogrammed hoodies, upcoming seasonal jackets), processing time will be longer—we’ll clearly note the estimated processing and shipping timeline on the product page before you purchase.

4. Delivery Timelines by Region

While shipping is free worldwide, delivery times vary by destination. Below are estimated timelines (from the date your order ships) to help you plan:

4.1 United States

  • Standard Shipping: 3-5 business days (delivered via USPS, UPS, or FedEx Ground).
  • Express Shipping: Available for an additional fee (optional). Express delivery takes 1-2 business days, and you can select this option at checkout if you need your order faster.

4.2 Canada

  • Standard Shipping: 5-8 business days (delivered via Canada Post or a partnered international carrier).

4.3 Europe

  • Standard Shipping: 7-10 business days (delivered via DHL, Royal Mail, or local European carriers). Most orders to major European cities (e.g., London, Paris, Berlin) arrive within 7 business days.

4.4 Australia & New Zealand

  • Standard Shipping: 8-12 business days (delivered via Australia Post or DHL Express).

4.5 Asia (Including Japan, South Korea, Singapore)

  • Standard Shipping: 9-14 business days (delivered via DHL, FedEx, or local Asian carriers). Orders to major cities like Tokyo or Singapore may arrive in 9-10 business days.

4.6 Rest of the World (Including South America, Africa, Middle East)

  • Standard Shipping: 12-18 business days (delivered via DHL, FedEx, or regional carriers). Delivery times may be longer to remote areas, and we recommend allowing extra time for customs clearance.

Important: These are estimated timelines. Delays may occur due to customs processing (for international orders), weather conditions, or carrier disruptions. We are not responsible for delays caused by factors outside our control, but we will work with you to track your order and resolve issues if they arise.

5. Order Tracking

Once your order ships, we’ll send you a shipping confirmation email to the address you provided at checkout. This email includes a unique tracking number and a link to the carrier’s website (e.g., USPS, DHL) where you can:

  • Check the real-time status of your shipment (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
  • View the estimated delivery date.
  • Track the package’s location (for most carriers).

If you don’t receive your shipping confirmation within 3 business days of placing your order (or within 5 days during peak seasons), please check your spam/junk folder—sometimes these emails get filtered. If you still can’t find it, email our customer service team at [email protected] with your order number, and we’ll resend the tracking details.

6. Address Changes & Order Modifications

We process orders quickly, so address changes or modifications (e.g., adding/removing items) are only possible within 12 hours of placing your order. To request a change:

  • Email us at [email protected] immediately with your order number and the updated address or modification details.

If we’ve already shipped your order, we cannot change the delivery address. If the package is returned to us due to an incorrect address, we’ll contact you to confirm the correct details and reship the order for free (you’ll just need to allow additional delivery time).

7. Lost or Missing Orders

If your order doesn’t arrive by the estimated delivery date, or if the tracking information shows it was delivered but you haven’t received it, please take the following steps:

  1. Check Tracking First: Verify the tracking status—sometimes carriers mark packages as “Delivered” a day early, or leave them with a neighbor, building manager, or secure location (e.g., a porch, mailbox).
  2. Contact Us: If the tracking shows no movement for 5+ business days (U.S.) or 10+ business days (international), or if you believe the order is lost, email us at [email protected] with:
  • Your order number.
  • The tracking number.
  • A description of the issue (e.g., “Tracking stuck on ‘In Transit’ since ”).

We’ll investigate the issue with the carrier. If the order is confirmed lost, we’ll either:

  • Reship your order for free (with expedited shipping if possible), or
  • Issue a full refund to your original payment method—whichever you prefer.

8. Shipping Restrictions

While we ship globally, there are a few exceptions and restrictions to note:

  • Prohibited Destinations: We cannot ship to countries or regions where international trade restrictions or sanctions apply (e.g., as designated by the U.S. Office of Foreign Assets Control). If you attempt to order from a prohibited region, we’ll cancel your order and issue a full refund.
  • Hazardous Materials: Our products (clothing, accessories) do not contain hazardous materials, so they comply with all international shipping regulations. However, some carriers may have specific rules for large orders (e.g., 10+ items)—we’ll notify you if there are any issues with shipping a large order to your location.

9. Contact Us for Shipping Questions

If you have questions about your order’s shipping status, delivery timeline, or need help with a lost package, please email our customer service team at [email protected]. We’re available Monday-Friday, 9 AM–5 PM ET, and we’ll respond within 24-48 business hours to assist you.

At Vuoriclothingn, free global shipping is our way of making your shopping experience easier—so you can focus on enjoying your new activewear, loungewear, or outerwear, no matter where you are. Thank you for choosing us!